The IT department for my company is, like many IT departments, located in India. Ironically since I have moved over here I find them about a million times more difficult to deal with. When we made the switch over to IT being in India I was skeptical but it actually was a pretty big improvement. The big stuff was done in house but the small stuff the guys in India would fix really quickly.
But since coming here it has been quite a different story. First it took me 2 weeks to get them to understand which office in India I was working in. I could understand them messing up the geography of another country, but not here. And now it has taken me about a week to actually convince them that what I'm saying doesn't work really doesn't work. It is odd. I swear that if I was back in Boston or Toronto it would have been fixed by now.
I mean it is a typical Indian thing to say yes when you really mean no so even though I'm a foreigner I feel like the IT guys treat me like an Indian by saying "yeah, its all set" when it isn't, and taking 10 times longer than necessary whereas back home they would just fix it.
Funny: Even though I've been here over a year I still stick out like a foreigner and am usually treated differently by everyone; the IT guys just treat me like just another Indian and I find it annoying. I guess I'll just try and enjoy the fact that in one particular area of life in India - IT - I'm just a regular person and enjoy fitting in, even if it does take 2 weeks to get a program to open.
Aside: just found out about a big book fair in Delhi this weekend. They have good deals and I'm going with an Indian so she can haggle prices down more for me. Very exciting. I'll probably buy a hundred books.
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